Privacy Policy

1. Introduction

Yealin (CRIP PTY LTD) (“Yealin”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all users of our website, customers, business partners, and users of our telecommunications and cloud communication services.

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2. What is Personal Information

“Personal information” means information or an opinion about an identified individual or reasonably identifiable individual, whether true or not and whether recorded in material form or not.

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3. Types of Information We Collect

3.1 Personal Information

We may collect:

• Full name

• Business name and ABN

• Email address

• Phone number

• Billing and payment details

• Job title and company details

3.2 Telecommunications & Service Data

As a telecommunications provider, we may collect:

• Call records (metadata only, not content unless required)

• VoIP logs and usage data

• IP addresses and device identifiers

• System configuration and service usage

⚠️ Note: Telecommunications data includes information such as call time, duration, and numbers involved—but not the content of communications.

3.3 Website & Technical Data

• IP address

• Browser type and device

• Cookies and analytics data

• Pages visited and interactions

3.4 Sensitive Information

We generally do not collect sensitive information unless required and with consent.

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4. How We Collect Information

We collect personal information through:

• Website forms and enquiries

• Phone calls and support interactions

• Account registrations and service onboarding

• Emails and communications

• Third-party integrations (e.g. CRM systems, partners)

We may also collect information from publicly available sources or authorised representatives where permitted.

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5. Why We Collect Your Information

We collect and use personal information to:

• Provide telecommunications and cloud services

• Manage customer accounts and billing

• Deliver support and technical assistance

• Improve our products and services

• Comply with legal and regulatory obligations

• Communicate with you about services, updates, and offers

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6. Disclosure of Personal Information

We may disclose your information to:

• Service providers (hosting, infrastructure, support tools)

• Payment processors and billing providers

• IT and cloud infrastructure partners

• Professional advisers (legal, accounting)

• Regulatory authorities where required

We only disclose information where necessary and in accordance with applicable laws.

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7. Data Retention & Telecommunications Obligations

As a telecommunications provider, we may be required by law to retain certain data.

This may include:

• Metadata relating to communications

• Subscriber information

Under Australian law, some telecommunications data must be retained for at least 2 years and stored securely.

We do not retain information longer than necessary unless legally required.

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8. Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Encryption and secure data storage

• Access controls and authentication

• Secure Australian-based or compliant cloud hosting

• Network and infrastructure monitoring

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9. Use of AI & Call Processing

Where AI-powered features are used (e.g. transcription, summarisation, analytics):

• Calls may be processed for transcription and insights

• Data is used to improve service delivery and workflows

• AI outputs are treated as business records

We ensure such processing complies with privacy and confidentiality obligations.

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10. Cookies & Website Tracking

We use cookies and similar technologies to:

• Improve website performance

• Analyse traffic and user behaviour

• Personalise user experience

You can control cookies through your browser settings.

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11. Access and Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or outdated data

We may require identity verification before processing requests.

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12. Marketing Communications

We may send marketing communications where permitted by law.
You can opt out at any time by:

• Clicking “unsubscribe”

• Contacting us directly

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13. Overseas Disclosure

Some service providers may be located overseas.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

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14. Data Breaches

In the event of a data breach likely to result in serious harm, we will:

• Notify affected individuals

• Report to the Office of the Australian Information Commissioner (OAIC)

• Take steps to mitigate impact

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15. Complaints

If you believe we have breached your privacy rights, you may contact us.

We will:

• Investigate your complaint

• Respond within a reasonable timeframe

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

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16. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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17. Contact Us

Yealin Pty Ltd
Email: Use Form Here
Phone: +61 3 9000 0001
Website: https://yealin.com.au